Missed Scheduled Engagement Policy

Created by Eksperience Admin, Modified on Mon, 24 Jun at 2:41 PM by Eksperience Admin

At Eksperience, we value the importance of scheduled engagements between users and aim to provide a seamless experience. When a user schedules an engagement through our app, it is crucial to connect at the designated time to honor the commitment made.

What Happens if You Miss a Scheduled Engagement:

  1. Loss of Engagement Opportunity: If a user fails to connect at the scheduled time for an engagement, the opportunity is considered lost. This means that the intended interaction or appointment cannot be rescheduled or recovered.

  2. No Refund Policy: It's important to note that Eksperience does not provide refunds for missed engagements. This policy ensures fairness to all parties involved and emphasizes the responsibility of users to uphold their scheduled commitments.

Steps to Avoid Missing Scheduled Engagements:

  • Set Reminders: Use the reminder feature within the Eksperience app to receive notifications leading up to your scheduled engagement time.

  • Check Internet Connection: Ensure you have a stable internet connection before the scheduled time to avoid any connectivity issues.

  • Be Prompt: Aim to log in to the app a few minutes before the scheduled engagement to account for any unforeseen delays.

Contact Support:

If you encounter technical difficulties or unforeseen circumstances that prevent you from connecting at the scheduled time, please contact our support team via the ticketing system in the Help Center as soon as possible. We are here to assist and can provide guidance based on individual situations.

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