Frequently Asked Questions

Created by Eksperience Admin, Modified on Mon, 24 Jun at 2:49 PM by Eksperience Admin

  1. How does Eksperience work? Eksperience is a fan engagement app where fans can book one-on-one engagements with their favorite talent, including athletes, celebrities, and influencers. Users can browse profiles, check availability, and schedule personalized interactions directly through the app.

  2. What types of engagements can I book on Eksperience? You can book various types of engagements such as video calls, personalized messages, virtual meet-and-greets, and exclusive Q&A sessions with your favorite talent.

  3. How do I book an engagement? To book an engagement, simply:

    • Browse through the profiles of available talent.
    • Select the talent you're interested in and view their available engagement options.
    • Choose a date and time that works for you and follow the booking instructions on the app.

  4. Can I request a specific time or date for an engagement? Yes, you can select from the available dates and times provided by the talent you wish to engage with. If a specific time or date isn't available, you can check back later for updates or choose an alternative slot.

  5. What happens if the talent I want to book is not available? If talent is currently unavailable for bookings, you can join their waitlist to be notified when new slots become available. Talent often update their availability based on their schedules, so keep an eye out for openings.

  6. How can I reschedule or cancel my booking? You can manage your bookings directly through the Eksperience app. Navigate to your booked engagements, where you'll find options to reschedule or cancel, adhering to the app's rescheduling and cancellation policies.

  7. Is there a refund policy for canceled engagements? Eksperience's refund policy varies depending on the talent and engagement type. Please refer to the specific cancellation policy displayed during the booking process or submit a ticket in the Help Center for assistance.

  8. What do I need to prepare for my booked engagement? Before your scheduled engagement, ensure you have a stable internet connection, access to the Eksperience app, and any specific instructions provided by the talent (e.g., preparation questions, topics to discuss).

  9. How do I join a video call or virtual engagement? Shortly before your scheduled time, navigate to your booked engagements in the app. There, you'll find a link or button to join the video call or virtual meeting directly within the app interface.

  10. What should I do if I encounter technical issues during my engagement? If you experience technical difficulties during your engagement, try troubleshooting common issues such as restarting your device or checking your internet connection. For further assistance, please submit a ticket in the Help Center.

  11. How can I provide feedback about my experience with Eksperience? We value your feedback! You can share your experience and suggestions by leaving a review on the app or contacting our support team through the Help Center's ticketing system. Your feedback helps us improve our services.

  12. Is my personal information secure on Eksperience? Eksperience takes user privacy and data security seriously. We employ industry-standard measures to protect your personal information and adhere to strict privacy policies. Your data is encrypted and stored securely to ensure confidentiality.

Explore these FAQs for more information on using Eksperience effectively. For additional assistance, please submit a ticket in the Help Center.

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