Troubleshooting App Notifications

Created by Eksperience Admin, Modified on Mon, 24 Jun at 2:38 PM by Eksperience Admin

App notifications are crucial for staying updated with Eksperience. Here's how to troubleshoot if you're not receiving notifications:

  1. Check App Settings: Ensure that notifications are enabled within the Eksperience app. Go to the app's settings menu and look for a section related to notifications. Make sure they are turned on and configured to your preferences.

  2. Device Settings: Verify that notifications are allowed at the device level. On your phone or tablet, go to Settings > Notifications and ensure that notifications for Eksperience are enabled.

  3. Update App and OS: Ensure that both the Eksperience app and your device's operating system are up to date. Sometimes, outdated software can cause issues with notifications.

  4. Restart Your Device: Occasionally, a simple restart can resolve notification issues by refreshing the app's settings and connections.

If you've followed these steps and are still not receiving notifications from Eksperience, please contact our support team via the ticketing system in the Help Center for further assistance.

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